Job from partnerJob Description
Position Summary.
This Perth‑based role provides end‑to‑end support to Rotork’s national sales operations, with a focus on assisting the local Sales team. The position manages the full enquiry and quotation process, including responding to customer requests, selecting and sizing products, preparing quotes, and supplying supporting technical information.
The role also coordinates responses to project RFQs and maintains working knowledge of pricing strategies across the full Rotork product range. In addition, it oversees the placement of factory orders and proactively manages contracts in collaboration with the Supply Chain Team Leader.
Operating in a fast‑paced environment with competing deadlines, the role is an integral part of the National Customer Service Team.
Key Responsibilities and Expectations
- To provide exceptional levels of Customer Service
- To respond swiftly and accurately to all customer queries within pre-agreed timescales
- Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
- To maximise the potential of key accounts and new business with existing and new customers
- Use existing procedures to solve routine or standard problems
- Work under supervision and direction from the Inside Sales Supervisor / Customer Service Team Leader
Inside Sales – Application Engineering.
- Review customer RFQ applications/specifications and prepare technical proposals/responses.
- Generate quotations for all divisional products in response to customer RFQ’s.
- Maintaining accurate records of all quotation and contractual information.
- Entering Projects onto CE following quotation review.
- Update CE sales database and action the sales team as required.
- Review customer purchase orders against sales quotations to ensure that the information is complete, correct, concise and organised.
- Communicate with factories and review order promise dates and adjust were necessary based on the latest information - with the aim of on time in full delivery.
- Communicate with customers for the jobs associated with projects and bring them up to date as needed.
- Liaise with the Workshop Team Leader / Supply Chain team Leader and/or RS Manager for any factory fit and/or site work needed for jobs related to projects.
- Work with the sales team to gather customer information required to complete a contract.
- Provide a seamless/cooperative interface between the customers’ requirements and the Rotork factories and local fulfillment / operations.
- Liaison with other Company functions such as Contracts, Production Planning, Engineering, Accounts, and Shipping to ensure fulfillment of the customer requirements.
- Coordinating documentation, customer queries, and expediting response to customers.
- Participating in internal and occasional external meetings with customers, inspectors, and expeditors.
- Collaborate with the Customer Service Manager to identify and implement best practices throughout the Company.
- Training other employees as needed from time to time.
- Perform other duties as assigned.
Contracts Administration
- Be a principle point of contact with customers for all queries relating to sales orders.
- Register and process customer orders into sales orders.
- Prepare and raise purchase orders on our suppliers (factories) for sales order fulfillment and stock replenishment.
- Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.
- Review sales order promise dates and adjust where necessary based on the latest information from purchasing, never allowing orders to go late.
- Communicate with factories on orders with delivery issues and escalate orders where appropriate to the Customer Service Manager for further follow-up.
- Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation.
- Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job.
- Maintain accurate records of all contractual information.
- Assist and booking of parts into job costing where relevant.
- In conjunction with the Customer Service Manager, identify opportunities where work practices need formally defining and help develop any relevant processes and procedure documents.
